NEW FAQ

We're here to help with any questions. Feel free to contact us at support@theanimecollective.com.

Q: What is the sizing like?

A: Our items are true to size and won’t shrink over time. For reference, our 6ft, 85kg model wears a size 2XL. Consider sizing up for a baggy fit.

Q: What is the quality like?

A: We use top-quality materials. Our tees are 100% cotton—warm and durable. Our hoodies feature a premium cotton blend, ensuring maximum comfort, durability, and excellent print quality.

Q: How do I wash and care for TheAnimeCollective clothing?

A: Treat our cotton garments like a natural, living material. For best results, follow our simple care instructions to keep your clothing looking fresh.

Q: How do I track my order?

A: Once your items are shipped, you’ll receive a tracking number by email. It may take 3-7 days for the tracking info to be activated. Track your order using the ‘Track Order’ link at the bottom of our page.

Q: How do I place an order?

A: After adding items to your cart, click “Check Out” and follow the prompts to complete your purchase.

Q: How safe is my personal information?

A: We use SSL encryption to protect your personal information during checkout. For more details, refer to our Privacy Policy.

Q: Can I cancel an order?

A: Yes, cancellations can be made within 24 hours of order placement. Email us within this time frame for a full refund. Refunds will appear in your account within 24-48 hours. Once your order is in the process of creation or shipment, we cannot issue a refund. However, if you’ve received your order, you can request a return or refund by contacting us at support@theanimecollective.com.

Thank you for choosing TheAnimeCollective! We're committed to your satisfaction, so don’t hesitate to reach out to us anytime.